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Last updated: 14/Aug/2023

Thank you for considering Hawala Ventures Private Limited (“us”, “we”, or “our”) for your digital marketing service needs. We strive to provide high-quality services to our clients. Please read our cancellation and refund policies carefully before making a purchase.

1. Cancellation Policy

If you decide to cancel your digital marketing service before its commencement, you may be eligible for a partial refund. The amount refunded will be subject to deduction of transaction fees, administrative costs, and any work already performed by our team up to the cancellation date.

To request a cancellation, please contact us at the provided contact details. Our team will review your request and initiate the cancellation process, providing you with details of the applicable refund amount.

2. Refund Policy

We acknowledge that circumstances can arise leading to a change in your need for our digital marketing services. Our refund policy is strategically crafted to accommodate such instances:

Before Commencement of Service: If you decide on a refund prior to the initiation of the service, you might qualify for a partial refund. However, this refund will be subject to deductions encompassing transaction fees, administrative expenses, and any completed work up to that point.

After Commencement of Service: Once the digital marketing service is underway, any services already executed will not be eligible for refunds. This covers all work performed up until the date when the refund request is made.

Refunds for applicable services will be processed expeditiously and seamlessly. Upon the approval of your refund request, please allow a processing period of 5-7 working days for the refund amount to be transferred to your bank account. This duration is essential to ensure meticulous completion of all required validations and checks.

3. Deduction of Transaction Fees

Please note that in the event of cancellations or refunds, transaction fees incurred during the payment process will be deducted from the refundable amount. These transaction fees are charged by the payment gateway (Razorpay) and are non-recoverable.

4. Contact Us

If you have any questions or concerns about our cancellation and refund policies, please contact us at:

Hawala Ventures Private Limited
11/426/c, Ernakulam,
Kerala, India,
Phone: (+91) 73067 18021, (+91) 82810 95616
Email: [email protected]

5. Changes to Policies

We reserve the right to update or change our cancellation and refund policies at any time. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review our policies periodically.

By engaging with our digital marketing services and making a payment, you acknowledge and agree to abide by our cancellation and refund policies as outlined above.